The Service Visit

It’s a good idea to vacuum before we arrive and make sure that toys small items are picked up from the floor. If there is furniture you want moved out of the room prior to cleaning, we ask that you arrange to have it moved prior to our team’s arrival. 

When the technicians arrive, they will conduct a pre-inspection of the rooms and/or items to be cleaned, noting any heavily soiled areas, traffic patterns, and stains. They will also discuss the cleaning process with you and answer any questions you may have.

To ensure the most thorough cleaning, our technicians will pre-treat the carpet, and then clean the carpet using deep steam extraction. Once all rooms/upholstery have been cleaned, the technicians will complete a final inspection with you to ensure that you are 100% satisfied with the cleaning.

While our truck-mounted vacuum system removes 95% of the moisture immediately, your carpet or upholstery may still be damp to the touch. Drying time depends on some variables such as: the thickness of pile and fibers, the weather conditions, and the air circulation in your home.

For best results we recommend not walking on the carpet until it is completely dry. That being said, if you need to make a trip or two across the carpet immediately after cleaning, it won’t hurt the carpet as long as your feet or shoes are clean.

Occasionally stains may reappear immediately after the carpet dries. This process is called “Wicking”. Wicking occurs when a liquid has been spilled on the carpet (usually a large quantity).

Deep Steam Cleaning removed the stain from the carpet fibers and the top of the carpet backing. However, liquid from the initial spill still remains in the carpet backing or padding. Through capillary action, the stain can “wick” back up into the carpet fibers while drying.

These stains are not permanent and typically can be removed by simply gently wiping the affected area with a clean damp cloth.

We recommend cleaning residential carpet with medium traffic at least once a year. Doctors recommend that people with allergies and Asthma clean their carpeting and upholstered furniture every 3 to 6 months. Vacuuming alone will not do the trick. Professional cleaning is the key to killing dust mites which are the number one cause of allergens in the indoor environment.

Rugs and furniture can harbor soil and other contaminates. Properly cleaning your carpet and furniture will remove the built up soil and contaminates to improve indoor air quality and reduce allergens.

We proudly use PROCYON carpet and upholstery cleaner. PROCYON is completely soap free, odor free and non-toxic. It does not leave behind a soapy, sticky residue, which greatly reduces rapid re-soiling, keeping your carpets cleaner, longer. It also breaks down old soapy residues left behind from previous cleaners, ensuring you get the cleanest and freshest carpets possible!

See our Stain Removal Guide.